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Shipping and Returns | |
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Domestic Shipping Information | |
Shipping in the Continental U.S. Most shipments leave from our warehouse in Mobile, AL. UPS Ground is our standard shipping methods within the Continental U.S. UPS Ground requires 1 to 6 business days to arrive after leaving our warehouse. UPS will not deliver to PO Boxes so please be sure to provide us with a physical shipping address. Free Shipping USPS Priority Mail is our standard shipping method to AK, HI and PR. We can ship nearly all items to you, although some restrictions do apply. We also offer UPS 2nd Day Air if available to your zip code. USPS Priority Mail typically takes 5-14 days to arrive. Additional shipping charges may apply so please email james@andysmusic.com with your address for a shipping rate quote before purchasing. APO/FPO Addresses and US Protectorates/Territories We ship to APO/FPO addresses via US Postal Service Priority Mail. We can ship nearly all items to you, although some restrictions do apply. Delivery time varies widely from 5-45 days although most items arrive in approximately 2 weeks. Additional shipping charges may apply so please email james@andysmusic.com with your address for a shipping rate quote before purchasing. | |
International Orders & Shipping | |
Eligible Products Some manufacturers do not allow their products to be sold internationally. Therefore, not all products on our website are eligible for international shipment. Current brands we are unable to ship internationally due to manufacturer restrictions include but are not limited to: Yamaha, Roland, Boss, & Vox. International Orders and Shipping We are exceptionally cautious when processing and shipping international orders. We are only authorized to ship to the billing address of your credit card or an authorized PayPal address. International orders will be sent via USPS, FedEX, or UPS. A valid phone number is required for international shipments. An "extended area surcharge" may apply to your shipment depending on the international location. Customs Duties and Taxes You are responsible for paying all import duties, taxes, brokerage fees, disbursement fees, and/or any other fees at the time of delivery prior to your package being released to you. We have no control over these fees nor can we accurately predict them. Customs and taxation policies vary widely from country to country. Please contact your local government office for more information. Commercial Invoices and Declared Values All international shipments include a commercial invoice. We represent all of our products as merchandise and the declared value for each item will be the exact price that you paid. We cannot, under any circumstances, lower the declared value or mark the package as anything but merchandise (this means NO gifts!). Shipping charges are noted on the commercial invoice as required by the carrier. Shipping charges are not included in the value of the item. | |
Order Fulfillment | |
Order Processing We process and ship orders every business day. We do not ship on Saturdays, Sundays or National holidays. All in stock orders usually ship within 24-48 hours of payment receipt. Learn more about great financing offers available from Andy's Music. | |
Free Shipping Policy | |
Free Shipping Occasionally we will offer free shipping on certain items. We reserve the right to choose the appropriate cost effective shipping method via USPS, FedEx, or UPS. Free shipping:
If an item is returned, the original outbound shipping charge will be deducted from the refund. | |
What is the return policy? | |
Return Policy |
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